Contact Center

contact center 2

The success of any business largely depends on the loyalty of its customers. And therefore, one of the important tasks is to build a clear and convenient system of interaction between a business and its customers.

Based on our many years of experience in the field of customer service, development and integration of cloud systems, we have created a system that allows for comprehensive and multi-channel customer support for any business.

Communication

Contact Center agents are available to your customers by phone, WhatsApp, Instagram, VK, e-mail, on-site chats (text widgets). If necessary, we can deploy support for other means of communication
The standard working hours of the Agent team serving your contact center is 8 hours a day (the so-called Shift). In case of your production need, the range of shifts is extended to provide support around the clock, 7 days a week.

Peculiarities

The term of the contract with the Contact Center is discussed individually and can be both long-term and short-term.

Individuality

Each Contact Center project is unique for us and we are ready to consider and discuss the most daring requirements and wishes of the customer for the means and methods of providing customer service, up to the development of individual software solutions, and complex integrations into our internal operating space.

Details of the service: Tasks of the Contact Center (video review of the service, subtitles in English, 2 min) or Pricing of the Contact Center

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