Webinar
20 марта
19:00 мск
Successful Contact Center for Transportation and Logistics Companies
Discover how we remain a key partner for two of the country's largest transportation companies despite market challenges and rapid changes
Exclusive Niche Webinar on Customer Service in Logistics and Transportation
Hosted by industry professionals from MiXBS
Hosted by industry professionals from MiXBS
By clicking the Register button, you agree to our Privacy Policy
20 марта
19:00 мск
Fill in your details, and we’ll send you the webinar link
See you at the webinar!
Achieving truly flexible management of call center workloads
Practical case studies and insights from industry leaders
The journey from hiring operators to managing teams of 500+
Webinar Highlights
Challenges and risks in customer service for logistics
Real-life examples of optimizing contact center operations
MiXBS is a leading player in building and managing distributed contact centers for logistics and transportation companies
Nina Konyusheva
Director and Co-Founder, MiXBS
Ready to share proven strategies for overcoming challenges in this field.
Over 5 years of experience building successful call centers for the top 3 logistics giants in Russia.
Comprehensive solutions proven effective for top companies.
Car-sharing services
Companies involved in forwarding and customs clearance
Regional and local providers aiming to boost competitiveness through optimized contact centers
Target Audience
Transportation companies across all modes
Logistics operators requiring top-tier customer service
For logistics and transportation company owners
Logistics operators who require a high level of customer service
How to optimize current contact center costs
How to respond flexibly and effectively to a changing market without losses
For directors of logistics and transportation companies
How to control contact center operations from hiring to business process management
How to choose the right platform and contractor for organizing a contact center
How to leverage analytics for maximum results
The event will be of interest to business owners, contact center managers, department heads, and all employees responsible for customer experience and overseeing client service.
Who will benefit from this webinar?
For customer service managers
How to effectively organize hiring and development of operators (based on case studies)
How to design a successful customer service model in logistics and transportation
How to achieve key metrics and KPIs
What will we discuss?
Despite the buzz around AI and the importance of customer experience, personalization and efficiency in contact centers remain low. Key issues include high staff turnover and dissatisfaction.
Get a diagnostic review of your service and recommendations for improvement at a 75% discount
Exclusive Offer for Webinar Participants
Business Process Optimization
Implementing automation, enhancing customer interactions, and managing service quality
Contact Center Management
Tools for efficient personnel management, technology integration, and analytics-driven decision-making
Hiring and Training Contact Center Operators
Selection, training, and motivation techniques to build the perfect team for transportation
The MiXBS team has extensive experience building contact centers for logistics companies. We know the trends, nuances, and challenges businesses face and provide proven solutions to increase client loyalty and market recognition.
Expert Recommendations
Industry leaders share best practices and insights to improve customer loyalty
Flexibility
Adapt your contact center to current workloads and focus on key processes quickly
Cost Savings
A contact center audit with a 75% discount to reduce maintenance expenses
Benefits of Attending the Webinar
Operational Efficiency
Tools for automating and streamlining business processes in logistics companies
Increased NPS and Service Quality
Learn how to hire qualified operators, implement KPIs, and improve customer experience
Webinar speakers are practicing professionals
Senior Project Manager in Transportation & Logistics
Natalia Kornilova
Ex-Metro Cash&Carry, OZON
Ex-The Royal Bank of Scotland, BAT Russia, Synexus (AES Group)
Key Account Manager in Transportation & Logistics
Anna Luchanskaya
Civil society expert
Head of Quality Control, MiXBS
Sergey Kirillov
Member of the Presidential Council in Russia
Ex-CDEK, Rossiya airlines
Whitelist, fintech
Mentor, startup advisor
International Customer Service Expert and Advisor
Ekaterina Taryanik
Ex-Еnterprise Architect Deutsche Bank USA, Exigen Services
Creator of BayCX, a multifunctional customer service platform
Co-Founder and CTO, MiXBS Group
Sergey Sidorov
Ex-Farheap Solutions Inc, NewYorker GmbH, BAT Russia, Global AES
Mentor at Mentor in Tech and Women in Tech
Customer Service Expert
Founder and Director, MiXBS Group
Nina Konyusheva
Monitoring the quality of service in contact centers
How to improve Average Handling Time (AHT)?
Get Our Free Essential Guides
Top 5 unexpected challenges in setting up call centers and how to overcome them
Thank you for your interest!
Your materials are ready to download – the file will start automatically.
Happy learning!
contact center audit for all participants
By clicking the Register button, you agree to our Privacy Policy
20 марта
19:00 мск
Fill in your details, and we’ll send you the webinar link
See you at the webinar!
