YOUR BOUNDLESS SCALABILITY PARTNER
You create, we support
We create expert remote teams for various business tasks – customer service, marketing support or remote employees in the shortest possible time. We train, manage and deliver measurable results!
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Years of Experience
15
In Our Team
4 000+
Active Directions
10
MiXBS SERVICES
Services we are good at, but not limited to
Redefine your customer service by fostering deep connections through our innovative communication strategies used in the construction of outsourcing contact centers . Achieve high customer satisfaction, loyalty, and value, setting your brand apart.
Contact Centers
Increase customer engagement and boost sales with our proprietary, state-of-the-art software. Crafted with the latest technology, our remote working solutions ensure seamless integration, user-friendly interfaces, and high-level performance for your business success.
Remote Working Software BayCX
Discover new business opportunities and drive revenue growth with our experience in building remote call centers for inbound sales. Enter new markets with confidence and engage customers in their preferred language for seamless interactions and increased conversions.
Utilize our sophisticated marketing research services to understand the deep needs of your target audiencе.
Make informed decisions that lead to improved product range, marketing strategies, and a competitive edge in your industry.
Make informed decisions that lead to improved product range, marketing strategies, and a competitive edge in your industry.
Inbound Sales
Customer Development
MANAGE THE TIME
How we make things happen
Hightech outsourced call center
Our team has carefully developed a unique program designed to simplify workflows and ensure smooth operation of your organization's call center. We are committed to continuous improvement, integrating the latest technological innovations to improve our systems.
1/3
Experienced team
Being a well-known brand, we use advanced technologies to quickly form remote teams of any complexity, effectively train them and monitor their effectiveness. Grow your business with the help of experienced professionals and make sure your projects are in good hands.
2/3
Win-Win Partnership
Through seamless integration into our clients' operations, we grasp market dynamics and user needs, swiftly adapting to evolving workloads and client demands. Together, we co-create successful solutions by fostering collaborative partnerships.
3/3
OUR PROVEN APPROACH
Process
We conduct thorough consultations to understand your demands and business tasks to determine optimal solutions.
Analysis and consulting
We present our services and discuss the details to finalize partnership terms.
Negotiation
Upon agreement, we sign contracts and immediately start recruitment, training, and software integration.
Implementation
We provide ongoing monitoring, reporting, and continuous communication during the process for optimal results.
Support and monitoring
Your Challenges
Our Solutions
We started our partnership with CDEK by supporting their Internal Hotline, where we handled incoming and outgoing calls. Within a few months, we also took over their International Hotline, expanding our scope of service. When CDEK lost th...
How did we prevent Client’s call center from collapsing when it lost an impressive part of operators?
We partnered with a major clinical studies company to enhance patient management processes, tackling issues with prescreening, scheduling, reminders, and rescheduling. High no-show rates and resource underutiliza...
Developing customer service for medical centers yields immediate results!
Due to the situation related to the pandemic, Smart Yoga experienced a sharp increase in the flow of incoming requests. There was no time to create own team of operators, so the Client decided to find a partner who abl...
Smart Yoga: сreate cloud call-center in one day? It is real!
HAPPY CUSTOMERS
Clients Reviews
MiXBS is efficient, reliable, and goal-oriented, handling 14,000-16,000 daily interactions across channels and consistently meeting KPIs. They ensure transparency with top management and show adaptability by expanding into new languages.
MiXBS has been a vital partner for Ramayoga, providing exceptional customer service and reliability. Their excellence, scalability, and adaptability align with Ramayoga's vision, ensuring outstanding customer experiences in the wellness industry.
MiXBS has been an invaluable partner for BUCH, enhancing customer service and ensuring reliability in ticketing systems. Their excellence, scalability, and adaptability align with BUCH's vision, making MiXBS essential for exceptional user experiences.
Revolutionizing Automation
Advanced Solutions for Modern Efficiency
Discover How Our Advanced Solutions Enhance Efficiency, Precision, and Productivity Across Sectors
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MiXBS HIGHLIGHTS
News And Press Releases
Customer Development (CustDev) is a systematic approach to understanding customer's needs, behaviors, and pain points. It's a methodology that helps businesses create products and services that truly resonate with their target...
Customer Development: Improving Marketing, Service, and Sales
In the world of recruitment, interview templates have been a longstanding tool for many HR professionals. They offer a structured way to assess candidates, ensuring that each interview covers the necessary ground. However, the reliance...
The Pitfalls of Using Interview Templates: A Personalized Approach
Navigating the intricacies of a complex business niche is no small feat, especially when it comes to understanding and developing customer relationships. Over the years, we’ve honed our skills in Customer Development, and we’d like...
Mastering Customer Development in Complex Business Niches
CONTACTS US
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