SERVICE
Customer Support Outsourcing Services
MiXBS is your trusted customer support outsourcing partner. Our call center solutions deliver exceptional customer service for businesses in the US and worldwide. Boost customer satisfaction with MiXBS.
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Elevate Your Customer Experience
Elevate Your Customer Support with Our Outsourced Contact Centre Services
- Cost Savings and Increased Efficiency
- Access to Skilled and Experienced Support Agents
- Scalability and Flexibility to Meet Demand Fluctuations
- Focus on Your Core Business Functions
Why Outsource Your Customer Support?
- E-commerce and Retail
- Financial Services and Loans
- Entertainment and Media
- Technology and Software
- Travel and Hospitality
Industries We Serve
- Phone and Email Support
- Live Chat and Social Media Support
- Technical Support and Helpdesk Services
- Customer Retention and Loyalty Programs
Our Customer Support Outsourcing Services
- Consultation and Needs Assessment
- Solution Design and Implementation
- Agent Training and Onboarding
- Ongoing Support and Performance Monitoring
Our Customer Support Outsourcing Process
- Proven Track Record of Delivering Exceptional Customer Service
- Highly Trained and Experienced Support Agents
- State-of-the-Art Technology and Infrastructure
- Customized Solutions to Fit Your Business Needs
- Commitment to Continuous Improvement and Quality Assurance
Why Choose MiXBS as Your Customer Support Outsourcing Company?
MANAGE TIME
How we make things happen
Hightech outsourced call center
Our team has carefully developed a unique program designed to simplify workflows and ensure the smooth operation of your organization's call center. We are committed to continuous improvement, integrating the latest technological innovations to improve our systems.
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Experienced team
Being a well-known brand, we use advanced technologies to quickly form remote teams of any complexity, train them effectively, and constantly monitor their performance. Grow your business with the help of experienced professionals and ensure your projects are in good hands.
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Win-Win Partnership
By seamless integration into our clients' operations, we gain a deep understanding of market dynamics and user needs, swiftly adapting to evolving workloads and client demands. Together, we co-create successful solutions by nurturing collaborative partnerships.
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MiXBS SERVICES
Services we are good at, but not limited to
Transform your customer service by building meaningful connections through our innovative communication strategies used in the construction of outsourcing contact centers. Achieve high customer satisfaction, loyalty, and value, setting your brand apart from the competition.
Contact Centers
Increase customer engagement and boost sales with our proprietary, state-of-the-art software. Deveolped with the latest technology, our remote working solutions ensure seamless integration, user-friendly interfaces, and high-level performance for your business success.
Remote Working Software BayCX
Discover new business opportunities and drive revenue growth with our experience in building remote call centers for inbound sales. Enter new markets with confidence and engage customers in their preferred language for seamless interactions and increased conversions.
Utilize our sophisticated market research services to gain a deep understanding of your target audiencе. Make informed decisions that lead to improved product range, marketing strategies, and a competitive edge in your industry.
Inbound Sales
Customer Development
SATISFIED CUSTOMERS
Client Reviews
MiXBS is efficient, reliable, and goal-oriented, handling 14,000-16,000 daily interactions across channels and consistently meeting our KPIs. They ensure transparency with good management and show adaptability by expanding into new languages.
MiXBS has been a vital partner for Ramayoga, providing exceptional customer service and reliability. Their excellence, scalability, and adaptability align with Ramayoga's vision, this ensures an outstanding customer experience in the wellness industry.
MiXBS has been an invaluable partner for BUCH, enhancing customer service and ensuring reliability in ticketing systems. Their excellence, scalability, and adaptability align with BUCH's vision, making MiXBS essential for exceptional user experiences.
MiXBS HIGHLIGHTS
News And Press Releases
In today's fast-paced business environment, customer service is a critical component for success. Companies are doing brisk business, the number of calls is growing steadily and that is where contact center outsourc...
Choosing a contact center outsourcing provider with its own proprietary software
Navigating the changing world of call center outsourcing is crucial for any business looking to improve customer service efficiency. The industry has seen significant advancements, with modern Business Process Outsourcing (BPO)...
How to Choose the Best Call Center Outsourcing Company in 2024 and Beyond
In today's competitive market, the contact center experience plays a crucial role in shaping the overall customer experience. A contact center is the main point of communication between a business and its customers...
How A Contact Center Experience Improves the Overall Customer Experience
We have rigorous quality assurance processes in place, including regular call monitoring, agent training, and performance reviews, to maintain the highest standards of customer service.
We offer flexible pricing models tailored to your specific needs, such as per-minute, per-contact, or full-time equivalent (FTE) pricing. Our team will work with you to determine the most cost-effective solution for your business.
Yes, our team of support agents is proficient in multiple languages, enabling us to provide customer support to your global customer base.
We adhere to strict data security and privacy protocols, utilizing advanced security measures such as encryption, secure data storage, and regular security audits to protect your customers' sensitive information.
We use a range of metrics to assess the effectiveness of our customer support services, including first contact resolution rate, average handle time, customer satisfaction scores (CSAT), and net promoter score (NPS). We provide regular reporting and analytics to help you track and optimize your customer support performance.
MiXBS serves industries such as e-commerce, financial services, entertainment, technology, travel, and healthcare, tailoring its solutions to meet the unique requirements of each sector.
It typically takes a few weeks. This includes an initial consultation to understand your needs, designing and implementing the solution, training the support agents, and conducting quality checks to ensure a smooth launch. The timeline may vary depending on the complexity of your requirements.
MiXBS handles a wide range of customer issues, including general inquiries, technical support, billing and payment concerns, order tracking, returns and refunds, product troubleshooting, and loyalty program assistance. Our agents are trained to resolve issues promptly, ensuring customer satisfaction and retention.
Agent performance is monitored through metrics like First Call Resolution (FCR), Average Handling Time (AHT), Customer Satisfaction Scores (CSAT), and adherence to service level agreements (SLAs).
MiXBS offers scalable solutions that adjust to fluctuations in demand. Whether you're experiencing a seasonal increase in customer inquiries or a product launch, we can rapidly expand our team and resources to maintain service quality.
CONTACTS US
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