Excellence in Customer Interaction
Welcome to MiXBS!
At MiXBS, we provide top-tier contact center solutions with our proprietary software, enhancing customer satisfaction, streamlining operations, and driving business growth.
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Why Choose Us?
Transform Your Customer Service with MiXBS
Leverage the power of analytics with our comprehensive reporting tools. Gain valuable insights into customer behavior, agent performance, and overall service efficiency to make informed business decisions.
Innovative Software Systems
Our state-of-the-art software optimizes every aspect of customer interaction with intelligent routing, automated responses, detailed analytics, and seamless integrations, ensuring the best customer experience.
Data-Driven Insights
With years of experience in the industry, our team of skilled professionals is dedicated to understanding your unique business needs. We provide tailored solutions that align with your goals, ensuring efficient and effective customer support.
Our services are designed to grow with your business. Whether you need support for a seasonal spike in demand or long-term expansion, we have the resources and flexibility to scale our operations accordingly.
Expertise and Experience
Scalability and Flexibility
We offer a full range of services to meet your customer service needs: inbound and outbound call handling, live chat support, email and social media management,
technical support.
technical support.
Comprehensive Services
Your Needs, Our Priority
Commitment to Customer-Centric Excellence
At MIXBS, our customer-centric approach is not just a strategy, it's our commitment to providing top-notch services, as we truly care about our customers and place them at the heart of everything we do.
Prioritizing Your Satisfaction
Customer-Focused Solutions
Customer Needs Come First
We always listen to our clients, whether it's feedback, suggestions, or simply understanding their expectations. They guide our decisions.
Ensuring Top-Quality Agents
Our daily QA checks and in-depth CSAT analyses ensure that only top-quality agents continue to thrive within the team.
Unique Experience
We do our best to customize our offerings to suit customer’s preferences when it's possible.It's all about making the customer service experience special and tailored to them.
Problem Solving
We take any hiccups seriously and work hard to fix them right away. Customers happiness is our priority, and we want to make things right if something goes wrong.
Always Getting Better
We're constantly learning and evolving, thanks to keeping up to date with the ever-changing world. Our goal is to stay in sync with customer´s needs.
Easy and Accessible
We're all about making things simple and user-friendly, so they can interact with us effortlessly.
Our Values and Commitments
Social Responsibility and Data Protection
Community Engagement
We engage in social responsibility through employee initiatives, participating in environmental preservation and community support. We offer educational and wellness programs, and are committed to diversity and equality, empowering underrepresented groups with education and employment.
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Robust Data Security
We prioritize the security and privacy of your customer data. Our software is built with robust security measures and adheres to industry standards and regulations, ensuring your data is safe and compliant.
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Partner with MiXBS
Transform your customer service experience with MiXBS. Let us handle your contact center needs, so you can focus on what you do best – growing your business. Contact us today to learn more about our services and how we can help you achieve your customer service goals.
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MEET THE TEAM
Our Global Leaders
Nina Koniusheva
Co-founder and CEO
Sergey Sidorov
Co-founder and CTO
Dominika Zielinska
COO
Anna Turusheva
COO, Project Manager
MiXBS HIGHLIGHTS
News And Press Releases
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Customer Development: Improving Marketing, Service, and Sales
In the world of recruitment, interview templates have been a longstanding tool for many HR professionals. They offer a structured way to assess candidates, ensuring that each interview covers the necessary ground. However, the reliance...
The Pitfalls of Using Interview Templates: A Personalized Approach
Navigating the intricacies of a complex business niche is no small feat, especially when it comes to understanding and developing customer relationships. Over the years, we’ve honed our skills in Customer Development, and we’d like...
Mastering Customer Development in Complex Business Niches
CONTACTS US
Still have questions?
Let us reach out and answer them all.
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