Your All-in-One Operational Platform
Boost Customer Experience with
A powerful platform that optimizes team management, automates tasks, streamlines communication across departments and contact center activity management.
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Effortless CX and Workflow Automation
Ready-made Solutions for Business
Our CX platform streamlines all customer interactions –phone, messengers, social media, chat – into one interface, boosting service efficiency.
Omnichannel Contact Center Automation
The platform provides effective communications, employee monitoring and collaboration tools. Planning system, time tracking, and real-time analytics help manage distributed teams.
The BayCX solution boosts sales efficiency with data sync, intelligent routing, and personalized scripts. Streamlines lead management by capturing, nurturing, and converting leads.
Remote Office Management
Sales Process Automation
The BayCX platform integrates with corporate systems, consolidates data, and uses AI-powered analytics for informed decision-making.
Business Analytics
Our solution offers call tracking tools and flexible reporting to analyze the effectiveness of advertising channels and optimize marketing costs.
Marketing
The BayCX software provides a comprehensive project planning, control, and analytics solution to improve project success.
Project Management
Key Features
Streamline Your Team Management and Communication with BAYCX
BAYCX is tailored to accommodate teams of different sizes and specialties. It offers scalable WFM tools that help managers effectively allocate resources, monitor performance, and optimize team workflows.
The platform supports scheduling, attendance tracking, and performance metrics, ensuring that every team member is utilized to their full potential.
The platform supports scheduling, attendance tracking, and performance metrics, ensuring that every team member is utilized to their full potential.
Workforce Management (WFM) for Diverse Teams
BAYCX automates the definition, addressing, and systematization of all types of communication, ensuring that every inquiry, task, or message is directed to the appropriate department or expert.
This feature reduces bottlenecks, minimizes delays, and ensures that communication flows efficiently throughout the organization.
This feature reduces bottlenecks, minimizes delays, and ensures that communication flows efficiently throughout the organization.
Automated Communication Handling
The platform employs advanced AI to process simple requests autonomously, eliminating the need for live expert intervention.
This AI-driven capability allows teams to focus on more complex tasks, while routine queries are handled swiftly and accurately by the system.
This AI-driven capability allows teams to focus on more complex tasks, while routine queries are handled swiftly and accurately by the system.
AI-Driven Request Processing
BAYCX provides a sophisticated task management system that supports multilevel task assignment and tracking. It integrates fully automated and hybrid workflows, enabling teams to manage projects with precision and adaptability.
The platform ensures that tasks are assigned, monitored, and completed according to priority, with automated processes handling routine steps and escalating issues when necessary.
The platform ensures that tasks are assigned, monitored, and completed according to priority, with automated processes handling routine steps and escalating issues when necessary.
Multilevel Task Management with Automation
BAYCX includes an integrated LMS that supports continuous learning and development for team members.
The LMS offers customized training modules, progress tracking, and certification management, ensuring that teams stay up-to-date with the latest skills and knowledge required for their roles.
This integration promotes a culture of continuous improvement and empowers employees to grow within the organization.
The LMS offers customized training modules, progress tracking, and certification management, ensuring that teams stay up-to-date with the latest skills and knowledge required for their roles.
This integration promotes a culture of continuous improvement and empowers employees to grow within the organization.
Integrated Learning Management System (LMS)
WHAT you get
BayCX Business Benefits:
Cost advantage – optimize additional cost
Convenient, clear and accessible statistics on efficiency for the manager
All information in one dashboard in real time
Track personal indicators of employees for relevant, outgoing and missed calls
100% confidentiality of all data and maximum quality of communication with your clients
Seamless integration with existing systems
Save Big: $280K Annually with Simplified IT
Save up to $280,000 annually by eliminating maintenance costs and customization expenses.
Reduce IT expenses and free up resources for other priorities.
Reduce IT expenses and free up resources for other priorities.
All Data, One Place
Transparent reports in one window
Our software offers a comprehensive reporting solution. Access a wide range of pre-built reports, generate custom ad-hoc data, and stay informed with real-time metrics. Enjoy enhanced visibility, improved decision-making, and the flexibility to customize reports to your specific needs.
our greatest assets are
Our Clients
Explore BAYCX
Try our software for 2 weeks at no cost
Experience the benefits firsthand and see the potential savings for your company.
No obligation to purchase.
No obligation to purchase.
Comprehensive management
Turnkey Сontact Сentre Outsourcing
Software
MiXBS+BAYCX solution encompasses not just the technology, but the entire operational framework required to run a successful contact center. This includes:
By partnering with us businesses can access a comprehensive suite of capabilities without the hassle of building it themselves. Experience the benefits firsthand and see the potential savings for your company.
Hardware
Agent training
Service support
HR management
Ongoing operational oversight
CONTACTS US
Still have questions?
Reach out to us and we will answer them all
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