SERVICE
Customer Development
Our research will allow you to develop a highly competitive product or service that takes into account the true needs and desires of the cClient, improve company marketing, sales, service and increase revenue.
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INDUSTRY CHALLENGES
Research for Trademark Registration Service Abroad
Problem
Our client aimed to research the market for companies interested in registering trademarks abroad, hypothesizing that an online service would be convenient for clients.
1/3
Solution
Through several interviews, we discovered that the target audience was not ready to order this service without contact with a manager, and had many fears and misunderstandings about trademark registration.
2/3
Result
The client decided to delay the online service launch, focusing instead on developing a personal brand and attracting clients through thematic webinars to raise awareness about the service.
3/3
EXPLORE miXBS
Streamline Operations and Reduce Costs
If you are planning to start a business, expand line of existing services/products or choose a narrow specialization, after our research you will have a clear definition and segmentation of your target audience, understanding of its needs and problems, identifying points of contact with the target audience and the most effective channels of advertising for your business.
experienced interviewers
5
effective system for searching respondents
> 10 tools
OUR EXPERIENCE
Why Do Clients Choose Us
the price includes searching for respondents
Bonus
completion of the project
in a short time
in a short time
own database of respondents
>100
From 20 days
quick dive into the project
2 days
Unlock Your Potential
Why You Need Our Solutions
Boost your productivity and streamline call center management with our expert outsourcing services. Experience an omnichannel system that understands your customers. Partner with us for real business results and benefit from our extensive experience. We focus on continuous employee training and building robust metrics and analytics for exceptional customer service. Join us and watch your business thrive!
MANAGE THE TIME
How we make things happen
Insight-Driven Solutions
We generate a detailed report with the research findings. We carry out
in-depth analysis of the collected data and provide practical recommendations for improving your product and marketing promotion based on customer wishes.
in-depth analysis of the collected data and provide practical recommendations for improving your product and marketing promotion based on customer wishes.
1/3
Insightful Respondents
We looking for respondents who are suitable for the purpose of the study and articulate the benefits of participating in the interview. We explain how their feedback will directly influence the development of the product or service. Offer incentives such as a strategy session or some valuable lead magnet.
2/3
Experienced team
We are forming a product team that will implement your project from start to finish, develop hypotheses, criteria for respondents, creating an interview script and questionnaire.
3/3
SATISFIED CUSTOMERS
Client Reviews
MiXBS is efficient, reliable, and goal-oriented, handling 14,000-16,000 daily interactions across channels and consistently meeting our KPIs. They ensure transparency with good management and show adaptability by expanding into new languages.
MiXBS has been a vital partner for Ramayoga, providing exceptional customer service and reliability. Their excellence, scalability, and adaptability align with Ramayoga's vision, this ensures an outstanding customer experience in the wellness industry.
MiXBS has been an invaluable partner for BUCH, enhancing customer service and ensuring reliability in ticketing systems. Their excellence, scalability, and adaptability align with BUCH's vision, making MiXBS essential for exceptional user experiences.
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Common Mistakes in CustDev Research
Call Center Optimization
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MiXBS HIGHLIGHTS
News And Press Releases
Customer Development (CustDev) is a systematic approach to understanding customer's needs, behaviors, and pain points. It's a methodology that helps businesses create products and services that truly resonate with their target...
Customer Development: Improving Marketing, Service, and Sales
In the world of recruitment, interview templates have been a longstanding tool for many HR professionals. They offer a structured way to assess candidates, ensuring that each interview covers the necessary ground. However, the reliance...
The Pitfalls of Using Interview Templates: A Personalized Approach
Navigating the intricacies of a complex business niche is no small feat, especially when it comes to understanding and developing customer relationships. Over the years, we’ve honed our skills in Customer Development, and we’d like...
Mastering Customer Development in Complex Business Niches
CONTACTS US
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