Our services can help you reduce costs, improve customer satisfaction, and increase sales through expert ecommerce customer support, order processing, and upselling techniques. By outsourcing your call center, you can focus on your core ecommerce operations and growth.

Our team has extensive experience working with ecommerce businesses of all sizes, from small online stores to large multi-channel retailers. We understand the unique challenges and opportunities in the ecommerce sector and can tailor our services to your specific needs.

Yes, we can seamlessly integrate our call center services with your ecommerce platform and CRM, ensuring that our agents have access to real-time customer data and order information. This enables us to provide personalized and efficient support to your customers.

We understand that ecommerce businesses often experience high call volumes during peak seasons and sales events. Our services are designed to be scalable, and we can quickly ramp up our staffing and resources to handle increased demand, ensuring that your customers always receive prompt and professional support.

We use a range of metrics to assess the effectiveness of our ecommerce call center services, including first contact resolution rate, average handle time, customer satisfaction scores (CSAT), and conversion rates for upselling and cross-selling. We provide regular reporting and analytics to help you track and optimize your ecommerce customer support performance.

MiXBS can set it up in as little as 2-4 weeks, depending on your specific requirements. This includes agent recruitment, training, system integration, and go-live support to ensure a smooth and efficient launch.

Outsourcing to MiXBS reduces operational costs by eliminating the need for in-house staff, training, and technology infrastructure, while providing scalable and efficient customer support.

MiXBS can handle multiple languages, ensuring that we cater to diverse customer bases. Whether your customers speak English, Spanish, French, or other languages, our agents are proficient in providing support tailored to your audience's needs.

MiXBS leverages advanced call center technology, including CRM integration, cloud-based systems, omnichannel communication tools, and analytics platforms. These technologies enable us to provide efficient, data-driven support and track performance across multiple channels, such as phone, chat, email, and social media.

MiXBS handles customer complaints with empathy and professionalism. Our agents are trained to resolve issues related to damaged products, late deliveries, and returns quickly. We use problem-solving techniques and follow-up to ensure complete customer satisfaction.