SERVICE
Logistic company
Using our proprietary software, we build highly qualified remote customer service teams for clients, enhancing customer satisfaction and reducing company costs.
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INDUSTRY CHALLENGES
Rapid Call Center Scaling for CDEK’s Hotline Support
Problem
We started our partnership with CDEK by supporting their Internal Hotline, where we handled incoming and outgoing calls. Within a few months, we also took over their International Hotline, expanding our scope of service. When CDEK lost their main Call Center partner, they asked us to scale up our capacity as soon as possible.
1/3
Solution
We rose to the challenge and tripled our team size in a matter of weeks. This demonstrated our responsiveness and reliability, which earned us the trust and recognition of CDEK. As a result, we became their main partner for their Hotline department.
2/3
Result
Today, we manage CDEK's main helpdesk, offering high-quality, efficient solutions. Our dedicated team promptly and professionally handles customer inquiries, maintaining top service standards. This commitment has solidified our position as CDEK's trusted customer support partner.
3/3
EXPLORE miXBS
Streamline Operations and Reduce Costs
Using our own software, we successfully build highly qualified remote teams of customer service for our Clients and help in cutting a company's cost expenditure.
above industry average
CSAT, NPS
of transport and international law
Knowledge
OUR EXPERIENCE
Why Do Clients Choose Us
all over the world
50 countries
response time
operators
Multilingual
10 seconds
project launch
24-48 hours
Unlock Your Potential
Why You Need Our Solutions
Boost your productivity and streamline call center management with our expert outsourcing services. Experience an omnichannel system that understands your customers. Partner with us for real business results and benefit from our extensive experience. We focus on continuous employee training and building robust metrics and analytics for exceptional customer service. Join us and watch your business thrive!
MANAGE THE TIME
How we make things happen
Hightech outsourced call center
Our team has carefully developed a unique program designed to simplify workflows and ensure smooth operation of your organization's call center. We are committed to continuous improvement, integrating the latest technological innovations to improve our systems.
1/3
Experienced team
Being a well-known brand, we use advanced technologies to quickly form remote teams of any complexity, effectively train them and monitor their effectiveness. Grow your business with the help of experienced professionals and make sure your projects are in good hands.
2/3
Win-Win Partnership
Through seamless integration into our clients' operations, we grasp market dynamics and user needs, swiftly adapting to evolving workloads and client demands. Together, we co-create successful solutions by fostering collaborative partnerships.
3/3
HAPPY CUSTOMERS
Clients Reviews
MiXBS is efficient, reliable, and goal-oriented, handling 14,000-16,000 daily interactions across channels and consistently meeting KPIs. They ensure transparency with top management and show adaptability by expanding into new languages.
MiXBS has been a vital partner for Ramayoga, providing exceptional customer service and reliability. Their excellence, scalability, and adaptability align with Ramayoga's vision, ensuring outstanding customer experiences in the wellness industry.
MiXBS has been an invaluable partner for BUCH, enhancing customer service and ensuring reliability in ticketing systems. Their excellence, scalability, and adaptability align with BUCH's vision, making MiXBS essential for exceptional user experiences.
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