SERVICE
Cloud contact center for retail
We create cloud-based contact centers for retailers, offering quality service and multiple communication channels to consistently exceed customer expectations.
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INDUSTRY CHALLENGES
Smart Yoga: Create a cloud call center in one day? It is possible?
Problem
Due to the pandemic, Smart Yoga experienced a sharp increase in the flow of incoming requests. There was no time to create a team of operators, so the Client decided to find a partner who was able to create and operate a cloud call center in a short time.
1/3
Solution
The task was challenging, requiring high-quality specialist training, software integration with the client's system, and process configuration. With the client's active participation in the training, we were able to start processing requests within just one day.
2/3
Result
The client did not lose any revenue and actually gained by building an uninterrupted call center that processes requests with high quality. And we got the opportunity to organize free yoga classes for our employees. As a result, the partnership is a win-win!
3/3
EXPLORE miXBS
Streamline Operations and Reduce Costs
Using our software, we successfully build highly effective remote teams of customer service for our Clients and help cut a company's cost expenditure.
above industry average
CSAT, NPS
of retail industry
Knowledge
OUR EXPERIENCE
Why Do Clients Choose Us
all over the world
50 countries
response time
operators
Multilingual
10 seconds
project launch
24-48 hours
Unlock Your Potential
Why You Need Our Solutions
Boost your productivity and streamline call center management with our expert outsourcing services. Experience an omnichannel system that understands your customers. Partner with us for real business results and benefit from our extensive experience. We focus on continuous employee training and building robust metrics and analytics for exceptional customer service. Join us and watch your business thrive!
MANAGE TIME
How we make things happen
Hightech outsourced call center
Our team has carefully developed a unique program designed to simplify workflows and ensure the smooth operation of your organization's call center. We are committed to continuous improvement, integrating the latest technological innovations to improve our systems.
1/3
Experienced team
Being a well-known brand, we use advanced technologies to quickly form remote teams of any complexity, train them effectively, and constantly monitor their performance. Grow your business with the help of experienced professionals and ensure your projects are in good hands.
2/3
Win-Win Partnership
By seamless integration into our clients' operations, we gain a deep understanding of market dynamics and user needs, swiftly adapting to evolving workloads and client demands. Together, we co-create successful solutions by nurturing collaborative partnerships.
3/3
SATISFIED CUSTOMERS
Client Reviews
MiXBS is efficient, reliable, and goal-oriented, handling 14,000-16,000 daily interactions across channels and consistently meeting our KPIs. They ensure transparency with good management and show adaptability by expanding into new languages.
MiXBS has been a vital partner for Ramayoga, providing exceptional customer service and reliability. Their excellence, scalability, and adaptability align with Ramayoga's vision, this ensures an outstanding customer experience in the wellness industry.
MiXBS has been an invaluable partner for BUCH, enhancing customer service and ensuring reliability in ticketing systems. Their excellence, scalability, and adaptability align with BUCH's vision, making MiXBS essential for exceptional user experiences.
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MiXBS HIGHLIGHTS
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CONTACTS US
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