SERVICE
Hot-line for sports and events
Our remote contact center operators will find a competent approach for your visitors and solve any question or problem in such a way that your efficiency indicators will only increase
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INDUSTRY CHALLENGES
How We Developed a Support Line for Fans of a Renowned Football Team
Problem
Our task was to help match attendees understand season tickets and inform competition winners about their prizes promptly. We also needed to familiarize ourselves with the stadium and its protocols, anticipating negativity due to the team's loss.
1/3
Solution
In collaboration with the client, we swiftly configured the entire technical setup, assimilated the theoretical knowledge required, and established our information database, and within a week, we had commenced addressing all fan inquiries comprehensively.
2/3
Result
Initially, our support was only available during match times. After a few months, we transitioned to constant operation, assisting subscription program participants.
Access to the ticketing system sped up request processing. Fans could now call the hotline for streamlined stadium entry assistance instead of having to search for information on-site.
Access to the ticketing system sped up request processing. Fans could now call the hotline for streamlined stadium entry assistance instead of having to search for information on-site.
3/3
EXPLORE miXBS
Streamline Operations and Reduce Costs
Using our software, we successfully build highly qualified remote teams of customer service for our Clients and help cut a company's cost expenditure.
above industry average
CSAT, NPS
of industry
Knowledge
OUR EXPERIENCE
Why Do Clients Choose Us
all over the world
50 countries
response time
operators
Multilingual
10 seconds
project launch
24-48 hours
Unlock Your Potential
Why You Need Our Solutions
Boost your productivity and streamline call center management with our expert outsourcing services. Experience an omnichannel system that understands your customers. Partner with us for real business results and benefit from our extensive experience. We focus on continuous employee training and building robust metrics and analytics for exceptional customer service. Join us and watch your business thrive!
MANAGE TIME
How we make things happen
Hightech outsourced call center
Our team has carefully developed a unique program designed to simplify workflows and ensure the smooth operation of your organization's call center. We are committed to continuous improvement, integrating the latest technological innovations to improve our systems.
1/3
Experienced team
Being a well-known brand, we use advanced technologies to quickly form remote teams of any complexity, train them effectively, and constantly monitor their performance. Grow your business with the help of experienced professionals and ensure your projects are in good hands.
2/3
Win-Win Partnership
By seamless integration into our clients' operations, we gain a deep understanding of market dynamics and user needs, swiftly adapting to evolving workloads and client demands. Together, we co-create successful solutions by nurturing collaborative partnerships.
3/3
SATISFIED CUSTOMERS
Client Reviews
MiXBS is efficient, reliable, and goal-oriented, handling 14,000-16,000 daily interactions across channels and consistently meeting our KPIs. They ensure transparency with good management and show adaptability by expanding into new languages.
MiXBS has been a vital partner for Ramayoga, providing exceptional customer service and reliability. Their excellence, scalability, and adaptability align with Ramayoga's vision, this ensures an outstanding customer experience in the wellness industry.
MiXBS has been an invaluable partner for BUCH, enhancing customer service and ensuring reliability in ticketing systems. Their excellence, scalability, and adaptability align with BUCH's vision, making MiXBS essential for exceptional user experiences.
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