SERVICE
Hot-line for events and sports
Our remote contact center operators will find a competent approach to your visitors and solve any question or problem in such a way that your efficiency indicators will only increase
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INDUSTRY CHALLENGES
How We Developed a Support Line for Fans of a Renowned Football Team
Problem
Our task was to help match attendees understand season tickets and promptly inform competition winners about their prizes. We also needed to remotely familiarize ourselves with the federal stadium and its protocols, anticipating negativity due to the team's loss.
1/3
Solution
In collaboration with the client, we swiftly configured the entire technical setup, assimilated the theoretical knowledge, established our own information database, and within a week, we commenced addressing all fan inquiries comprehensively.
2/3
Result
Initially, our support was only available during match times. After a few months, we transitioned to constant operation, aiding subscription program participants. Access to the ticketing system sped up request processing. Fans could now call the hotline for streamlined stadium entry assistance instead of searching for information on-site.
3/3
EXPLORE miXBS
Streamline Operations and Reduce Costs
Using our own software, we successfully build highly qualified remote teams of customer service for our Clients and help in cutting a company's cost expenditure.
above industry average
CSAT, NPS
of industry
Knowledge
OUR EXPERIENCE
Why Do Clients Choose Us
all over the world
50 countries
response time
operators
Multilingual
10 seconds
project launch
24-48 hours
Unlock Your Potential
Why You Need Our Solutions
Boost your productivity and streamline call center management with our expert outsourcing services. Experience an omnichannel system that understands your customers. Partner with us for real business results and benefit from our extensive experience. We focus on continuous employee training and building robust metrics and analytics for exceptional customer service. Join us and watch your business thrive!
MANAGE THE TIME
How we make things happen
Hightech outsourced call center
Our team has carefully developed a unique program designed to simplify workflows and ensure smooth operation of your organization's call center. We are committed to continuous improvement, integrating the latest technological innovations to improve our systems.
1/3
Experienced team
Being a well-known brand, we use advanced technologies to quickly form remote teams of any complexity, effectively train them and monitor their effectiveness. Grow your business with the help of experienced professionals and make sure your projects are in good hands.
2/3
Win-Win Partnership
Through seamless integration into our clients' operations, we grasp market dynamics and user needs, swiftly adapting to evolving workloads and client demands. Together, we co-create successful solutions by fostering collaborative partnerships.
3/3
HAPPY CUSTOMERS
Clients Reviews
MiXBS is efficient, reliable, and goal-oriented, handling 14,000-16,000 daily interactions across channels and consistently meeting KPIs. They ensure transparency with top management and show adaptability by expanding into new languages.
MiXBS has been a vital partner for Ramayoga, providing exceptional customer service and reliability. Their excellence, scalability, and adaptability align with Ramayoga's vision, ensuring outstanding customer experiences in the wellness industry.
MiXBS has been an invaluable partner for BUCH, enhancing customer service and ensuring reliability in ticketing systems. Their excellence, scalability, and adaptability align with BUCH's vision, making MiXBS essential for exceptional user experiences.
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CONTACTS US
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