SERVICE
Healthcare contact center
Developing customer service for medical centers can immediately bring successful results to your business!
We can help you get a stable traffic of loyal customers by building a customer service architecture, creating an excellent call center running on our own fault-tolerant software.
We can help you get a stable traffic of loyal customers by building a customer service architecture, creating an excellent call center running on our own fault-tolerant software.
Thank you!
Data sent successfully
We’ll be in touch soon – subscribe to our channel for updates
INDUSTRY CHALLENGES
Streamlining Clinical Study Operations
Problem
We partnered with a major clinical studies company to enhance patient management processes, tackling issues with prescreening, scheduling, reminders, and rescheduling. High no-show rates and resource underutilization were the primary challenges, impacting study progress due to ineffective follow-up mechanisms.
1/3
Solution
MiXBS tackled these challenges by streamlining the prescreening protocol and introducing an intuitive online booking system with support. They implemented automated reminders via SMS, email, and voice calls to reduce missed appointments and provided easy rescheduling options to ensure prompt new slots without delays.
2/3
Result
Our intervention led to a significant improvement in operational efficiency. The user-friendly booking system and prescreening efficiency resulted in a 40% increase in successfully booked appointments. Timely reminders and convenient rescheduling reduced the no-show rate at the clinic by 60%, ensuring better utilization of clinical resources.
3/3
EXPLORE miXBS
Streamline Operations and Reduce Costs
Using our own software, we successfully build highly qualified remote teams of customer service for our Clients and help in cutting a company's cost expenditure.
above industry average
CSAT, NPS
of our operators
Knowledge
OUR EXPERIENCE
Why Do Clients Choose Us
all over the world
50 countries
response time
operators
Multilingual
10 seconds
project launch
24-48 hours
Unlock Your Potential
Why You Need Our Solutions
Boost your productivity and streamline call center management with our expert outsourcing services. Experience an omnichannel system that understands your customers. Partner with us for real business results and benefit from our extensive experience. We focus on continuous employee training and building robust metrics and analytics for exceptional customer service. Join us and watch your business thrive!
MANAGE THE TIME
How we make things happen
Hightech outsourced call center
Our team has carefully developed a unique program designed to simplify workflows and ensure smooth operation of your organization's call center. We are committed to continuous improvement, integrating the latest technological innovations to improve our systems.
1/3
Experienced team
Being a well-known brand, we use advanced technologies to quickly form remote teams of any complexity, effectively train them and monitor their effectiveness. Grow your business with the help of experienced professionals and make sure your projects are in good hands.
2/3
Win-Win Partnership
Through seamless integration into our clients' operations, we grasp market dynamics and user needs, swiftly adapting to evolving workloads and client demands. Together, we co-create successful solutions by fostering collaborative partnerships.
3/3
HAPPY CUSTOMERS
Clients Reviews
MiXBS is efficient, reliable, and goal-oriented, handling 14,000-16,000 daily interactions across channels and consistently meeting KPIs. They ensure transparency with top management and show adaptability by expanding into new languages.
MiXBS has been a vital partner for Ramayoga, providing exceptional customer service and reliability. Their excellence, scalability, and adaptability align with Ramayoga's vision, ensuring outstanding customer experiences in the wellness industry.
MiXBS has been an invaluable partner for BUCH, enhancing customer service and ensuring reliability in ticketing systems. Their excellence, scalability, and adaptability align with BUCH's vision, making MiXBS essential for exceptional user experiences.
Get Free Essential Guides
Valuable Insights for Better Call Center Performance
Call Center Optimization
Thank you!
Your free guides are just a click away.
Download and enjoy exploring the valuable insights!
Revolutionizing Automation
Advanced Solutions for Modern Efficiency
Discover How Our Advanced Solutions Enhance Efficiency, Precision, and Productivity Across Sectors
MiXBS HIGHLIGHTS
News And Press Releases
Customer Development (CustDev) is a systematic approach to understanding customer's needs, behaviors, and pain points. It's a methodology that helps businesses create products and services that truly resonate with their target...
Customer Development: Improving Marketing, Service, and Sales
In the world of recruitment, interview templates have been a longstanding tool for many HR professionals. They offer a structured way to assess candidates, ensuring that each interview covers the necessary ground. However, the reliance...
The Pitfalls of Using Interview Templates: A Personalized Approach
Navigating the intricacies of a complex business niche is no small feat, especially when it comes to understanding and developing customer relationships. Over the years, we’ve honed our skills in Customer Development, and we’d like...
Mastering Customer Development in Complex Business Niches
CONTACTS US
Still have questions?
Let us reach out and answer them all.
Thank you!
Data sent successfully
We’ll be in touch soon – subscribe to our channel for updates