Healthcare contact center

Developing customer service for medical centers can lead to immediate success for your business!

We can help you achieve stable, loyal customer traffic by building a robust customer service architecture and establishing an excellent call center powered by our fault-tolerant software.

Optimize processes

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INDUSTRY CHALLENGES

Streamlining Clinical Study Operations

Problem

We partnered with a major clinical studies company to improve patient management processes, tackle issues with prescreening, scheduling, reminders, and rescheduling. High no-show rates and resource underutilization were the primary challenges, impacting study progress due to ineffective follow-up mechanisms.

1/3

Solution

MiXBS tackled these challenges by streamlining the prescreening protocol and introducing an intuitive online booking system with support. They implemented automated reminders via SMS, email, and voice calls to reduce missed appointments and provided easy rescheduling options to ensure prompt new slots without delays.

2/3

Result

Our intervention led to a significant improvement in operational efficiency. The user-friendly booking system and prescreening efficiency resulted in a 40% increase in successfully booked appointments. Timely reminders and convenient rescheduling reduced the no-show rate at the clinic by 60%, ensuring better utilization of clinical resources.

3/3

EXPLORE miXBS

Streamline Operations and Reduce Costs

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Using our software, we successfully build highly qualified remote teams of customer service for our Clients and help cut a company's cost expenditure.

above industry average

CSAT, NPS

of our operators

Knowledge

OUR EXPERIENCE

Why Do Clients Choose Us

all over the world

50 countries

response time

operators

Multilingual

10 seconds

project launch

24-48 hours

Unlock Your Potential

Why You Need Our Solutions

Get price

Boost your productivity and streamline call center management with our expert outsourcing services. Experience an omnichannel system that understands your customers. Partner with us for real business results and benefit from our extensive experience. We focus on continuous employee training and building robust metrics and analytics for exceptional customer service. Join us and watch your business thrive!

MANAGE TIME

How we make things happen

Hightech outsourced call center

Our team has carefully developed a unique program designed to simplify workflows and ensure the smooth operation of your organization's call center. We are committed to continuous improvement, integrating the latest technological innovations to improve our systems.

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Experienced team

Being a well-known brand, we use advanced technologies to quickly form remote teams of any complexity, train them effectively, and constantly monitor their performance. Grow your business with the help of experienced professionals and ensure your projects are in good hands.

2/3

Win-Win Partnership

By seamless integration into our clients' operations, we gain a deep understanding of market dynamics and user needs, swiftly adapting to evolving workloads and client demands. Together, we co-create successful solutions by nurturing collaborative partnerships.

3/3

SATISFIED CUSTOMERS

Client Reviews

MiXBS is efficient, reliable, and goal-oriented, handling 14,000-16,000 daily interactions across channels and consistently meeting our KPIs. They ensure transparency with good management and show adaptability by expanding into new languages.

MiXBS has been a vital partner for Ramayoga, providing exceptional customer service and reliability. Their excellence, scalability, and adaptability align with Ramayoga's vision, this ensures an outstanding customer experience in the wellness industry.

MiXBS has been an invaluable partner for BUCH, enhancing customer service and ensuring reliability in ticketing systems. Their excellence, scalability, and adaptability align with BUCH's vision, making MiXBS essential for exceptional user experiences.