YOUR BOUNDLESS SCALABILITY PARTNER
You create, we support
We create expert remote teams for various business tasks – customer service, marketing support or remote employees in the shortest possible time. We train, manage and deliver measurable results!
Choose our remote hiring services, and we'll provide expert consultation!
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Years of Experience
15
In Our Team
4 000+
Active Directions
10
MiXBS SERVICES
Services we are good at, but not limited to
Transform your customer service by building meaningful connections through our innovative communication strategies used in the construction of outsourcing contact centers. Achieve high customer satisfaction, loyalty, and value, setting your brand apart from the competition.
Contact Centers
Increase customer engagement and boost sales with our proprietary, state-of-the-art software. Deveolped with the latest technology, our remote working solutions ensure seamless integration, user-friendly interfaces, and high-level performance for your business success.
Remote Working Software BayCX
Discover new business opportunities and drive revenue growth with our experience in building remote call centers for inbound sales. Enter new markets with confidence and engage customers in their preferred language for seamless interactions and increased conversions.
Utilize our sophisticated market research services to gain a deep understanding of your target audiencе. Make informed decisions that lead to improved product range, marketing strategies, and a competitive edge in your industry.
Inbound Sales
Customer Development
MANAGE TIME
How we make things happen
Hightech outsourced call center
Our team has carefully developed a unique program designed to simplify workflows and ensure the smooth operation of your organization's call center. We are committed to continuous improvement, integrating the latest technological innovations to improve our systems.
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Experienced team
Being a well-known brand, we use advanced technologies to quickly form remote teams of any complexity, train them effectively, and constantly monitor their performance. Grow your business with the help of experienced professionals and ensure your projects are in good hands.
2/3
Win-Win Partnership
By seamless integration into our clients' operations, we gain a deep understanding of market dynamics and user needs, swiftly adapting to evolving workloads and client demands. Together, we co-create successful solutions by nurturing collaborative partnerships.
3/3
OUR PROVEN APPROACH
Process
We conduct a thorough consultations to understand your needs and business objectives to determine optimal solutions.
Analysis and consulting
We present our services and discuss the details to finalize partnership terms.
Negotiation
Upon agreement, we sign contracts and immediately start recruitment, training, and software integration.
Implementation
We provide ongoing monitoring, reporting, and continuous communication during the process for optimal results.
Support and monitoring
Your Challenges
Our Solutions
We started our partnership with CDEK by supporting their Internal Hotline, where we handled incoming and outgoing calls. Within a few months, we also took over their International Hotline, expanding our scope of service. When CDEK lost th...
How did we prevent Client’s call center from collapsing when it lost an impressive part of operators?
We partnered with a major clinical studies company to enhance patient management processes, tackling issues with prescreening, scheduling, reminders, and rescheduling. High no-show rates and resource underutiliza...
Developing customer service for medical centers yields immediate results!
Due to the situation related to the pandemic, Smart Yoga experienced a sharp increase in the flow of incoming requests. There was no time to create own team of operators, so the Client decided to find a partner who abl...
Smart Yoga: сreate cloud call-center in one day? It is real!
SATISFIED CUSTOMERS
Client Reviews
MiXBS is efficient, reliable, and goal-oriented, handling 14,000-16,000 daily interactions across channels and consistently meeting our KPIs. They ensure transparency with good management and show adaptability by expanding into new languages.
MiXBS has been a vital partner for Ramayoga, providing exceptional customer service and reliability. Their excellence, scalability, and adaptability align with Ramayoga's vision, this ensures an outstanding customer experience in the wellness industry.
MiXBS has been an invaluable partner for BUCH, enhancing customer service and ensuring reliability in ticketing systems. Their excellence, scalability, and adaptability align with BUCH's vision, making MiXBS essential for exceptional user experiences.
Revolutionizing Automation
Advanced Solutions for Modern Efficiency
Discover How Our Advanced Solutions Enhance Efficiency, Precision, and Productivity Across Sectors
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Valuable Insights for Better Call Center Performance
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MiXBS has been ranked as one of the top 10 contact centers in Florida!
We are thrilled to announce that MiXBS is part of the DesignRush top-list, a leading B2B marketplace that connects brands with agencies. This prestigious ranking highlights our commitment to excellence in customer service and innovative solutions.
DesignRush has evaluated the top 10 call centers based on various criteria:
DesignRush has evaluated the top 10 call centers based on various criteria:
We are proud to be recognized among the best, thanks to our dedicated teams and cutting-edge technology.
At MiXBS, we pride ourselves on our global reach, with teams strategically located around the world. Our services are powered by our proprietary software, BayCX, designed to enhance client experience and streamline communication.
This partnership with DesignRush not only highlights our achievements, but also reinforces our mission to provide top-tier contact center solutions. We look forward to continuing to serve our clients with the highest standards of quality and innovation.
This partnership with DesignRush not only highlights our achievements, but also reinforces our mission to provide top-tier contact center solutions. We look forward to continuing to serve our clients with the highest standards of quality and innovation.
Thank you for your continued support!
project success
client reviews
operational size
competitive rates
industry expertise
MiXBS HIGHLIGHTS
News And Press Releases
In today's fast-paced business environment, customer service is a critical component for success. Companies are doing brisk business, the number of calls is growing steadily and that is where contact center outsourc...
Choosing a contact center outsourcing provider with its own proprietary software
Navigating the changing world of call center outsourcing is crucial for any business looking to improve customer service efficiency. The industry has seen significant advancements, with modern Business Process Outsourcing (BPO)...
How to Choose the Best Call Center Outsourcing Company in 2024 and Beyond
In today's competitive market, the contact center experience plays a crucial role in shaping the overall customer experience. A contact center is the main point of communication between a business and its customers...
How A Contact Center Experience Improves the Overall Customer Experience
CONTACTS US
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