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Customer Development
Our research will allow you to develop a highly competitive product or service that takes into account the true needs and desires of the cClient, improve company marketing, sales, service and increase revenue.
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From Discovery to Impact: Stories of Research in Action
Industrial Lab-Grown Diamonds: Go-to-Market in Southeast Asia
Market and competitor analysis
Regulation and demand assessment
Key sectors identified: semiconductors, manufacturing, healthcare
Localized value propositions for HPHT & CVD diamonds
Strategic leads and partnerships in electronics and advanced manufacturing
RESULT: Market prioritized, phased GTM roadmap ready for execution
1 / 7
EdTech Project: Lead Activation Campaign
352 leads contacted via multilingual operators
37% response rate achieved
Interest levels segmented from “read more” to “ready to purchase”
Follow-up emails to 62% of respondents
Motivation and enrollment barriers analyzed
RESULT: 58% expressed product interest, communication strategy refined
2 / 7
Rocket School: Unlocking LATAM potential through market insights and customer-driven strategy
Client persona mapping
Customer Journey Maps (CJM)
Key challenges of international market entry
Consumer insights collected
Recommendations for LATAM market expansion
RESULT: Market validated, GTM roadmap
3 / 7
Hongdou Group: Smart Formalwear Expansion
Target region research and competitive benchmarking
Database of 10+ sourcing directors for Customer Development
Value proposition crafted and validated
Personalized outreach and insights gathering
Offer positioning and differentiation strategy developed
RESULT: Market opportunities mapped, partnerships pipeline established
4 / 7
Industrial SaaS: Expanding MENA & Eastern Europe through market sizing and strategic partnerships
Market sizing and demand validation
Partner outreach and ecosystem mapping
Regional business and regulatory challenges
Competitive landscape and growth insights
Recommendations for scalable entry strategy
RESULT: Distribution model adapted for 3 countries
5 / 7
FMCG Market Research: South Africa
10+ FMCG, retail & wellness companies analyzed
Market pains mapped: logistics, energy, compliance, digital gap
Ideal Client Profile (ICP) defined: 200–5000 employees, CAPEX growth, PMO needs
Entry triggers and consulting hooks created
Diagnostic plan and benefit model developed
RESULT: GTM foundation for consultants — targeted outreach and proposal strategy
6 / 7
Austrian Health Brand Detensor: Unlocking Russia & CIS market through localization and customer insights
Full product and brand localization
Customer Journey Maps + CustDev research
Identifying new buyers and unmet needs
Consumer behavior and cultural insights
Strategic recommendations for rebranding
RESULT: Insight-driven rebranding and marketing transformation
7 / 7
EXPLORE miXBS
Streamline Operations and Reduce Costs
If you are planning to start a business, expand line of existing services/products or choose a narrow specialization, after our research you will have a clear definition and segmentation of your target audience, understanding of its needs and problems, identifying points of contact with the target audience and the most effective channels of advertising for your business.
experienced interviewers
5
effective system for searching respondents
> 10 tools
OUR EXPERIENCE
Why Do Clients Choose Us
the price includes searching for respondents
Bonus
completion of the project
in a short time
own database of respondents
>100
From 20 days
quick dive into the project
2 days
Unlock Your Potential
Why You Need Our Solutions
Boost your productivity and streamline call center management with our expert outsourcing services. Experience an omnichannel system that understands your customers. Partner with us for real business results and benefit from our extensive experience. We focus on continuous employee training and building robust metrics and analytics for exceptional customer service. Join us and watch your business thrive!
MANAGE THE TIME
How we make things happen
Insight-Driven Solutions
We generate a detailed report with the research findings. We carry out
in-depth analysis of the collected data and provide practical recommendations for improving your product and marketing promotion based on customer wishes.
1/3
Insightful Respondents
We looking for respondents who are suitable for the purpose of the study and articulate the benefits of participating in the interview. We explain how their feedback will directly influence the development of the product or service. Offer incentives such as a strategy session or some valuable lead magnet.
2/3
Experienced team
We are forming a product team that will implement your project from start to finish, develop hypotheses, criteria for respondents, creating an interview script and questionnaire.
3/3
SATISFIED CUSTOMERS
Client Reviews
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best customer development team
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MiXBS is efficient, reliable, and goal-oriented, handling 14,000-16,000 daily interactions across channels and consistently meeting our KPIs. They ensure transparency with good management and show adaptability by expanding into new languages.
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MiXBS has been a vital partner for Ramayoga, providing exceptional customer service and reliability. Their excellence, scalability, and adaptability align with Ramayoga's vision, this ensures an outstanding customer experience in the wellness industry.
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MiXBS has been an invaluable partner for BUCH, enhancing customer service and ensuring reliability in ticketing systems. Their excellence, scalability, and adaptability align with BUCH's vision, making MiXBS essential for exceptional user experiences.
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