Customer Service as a Profit Center: The Metrics That Actually Drive Revenue

If you’re building a service model that speaks the language of the business — this guide is your blueprint for aligning experience with results.

Service today is more than just a support function — it’s a powerful driver of profit, retention, and long-term customer value. This guide gives you a clear breakdown of key service metrics (SLA, NPS, CSAT, FCR, CES), shows how they connect to revenue, and offers tools to move from measuring to managing impact.

June 30, 2025

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